Staffing
What makes us different?
No other staffing and training company concentrates on the luxury brand or
automotive sales sector like ESPRIT. We understand these markets and the high
demands of fussy clients who want to be treated professionally, efficiently and with
sensitivity. At ESPRIT we have a policy to continually develop the skills of our people.
ESPRIT staff receives regular training to upgrade their sales skills, to ensure they have
the necessary finesse to provide customers with plenty of attention and a high level of
support. When requested, ESPRIT can provide training on sales documentation and
specific products to ensure our sales people are highly effective.
Why our staff are special
Before anyone from ESPRIT is sent on assignment they receive training in sales
etiquette, business manners, personal grooming, use of polite Japanese and English, sales techniques, understanding of the psychology of luxury brand customers and much more.
Our staff are either sales professionals with retail or B2C experience, or experienced customer service experts, such as ex-airline cabin crew, bank employees or hotel front-desk personnel, to name but a few. Our people understand the importance of high quality customer care and the importance of making a sale.
Why bring in sales assistance?
Any automotive or luxury brand company using ESPRIT Staff can be ensured higherthan-average sales results, low turnover of sales staff and better-than-average customer satisfaction. If the investment in ESPRIT staff results in just one more car sold a week, or a few more luxury products sold, the cost has been covered.
In the car industry, every time a new product is launched the customer traffic to showrooms increases enormously. Every potential customer who is ignored or mishandled by normal sales resources being over stretched is a lost sales opportunity. That translates into a lot of money walking out of the door. By using ESPRIT staff those customers can be treated properly. At the very least their contact details are obtained so sales people can follow up and close a sale.
Recruiting/Screening/Training our people
Every month ESPRIT hires many people to cope with the demand. Firstly candidates are screened through web-based tests and face-to-face interviews. Tests identify which candidates have suitable experience or show the aptitude to learn the necessary skills needed to look after high-value customers.
After being accepted onto the ESPRIT team candidates attend orientation training to enable them to be effective the moment they arrive at a showroom, store or counter. Permanent job seekers attend preparatory lectures ahead of being sent out to interview to better prepare them for the demanding world of luxury goods
We are confident that using ESPRIT sales staff our clients notice a distinct increase in sales results that quickly justifies using these short-term and long-term resources.
Short-term or long-term resource
ESPRIT staff can be used as a short-term resource, working for a few days, weeks or months. Or they can be hired from ESPRIT as permanent employees. Our hiring and contract rates are highly competitive to reflect the salary levels and staffing costs of the industry.
Contract staff prices are based on the skill and experience of personnel requested, number of staff required, hours to be worked and location.
Our pricing policy
We know that luxury brands and automotive dealerships don’t have money to throw around and that personnel costs are a large portion of operating expenses. So we keep our prices very realistic and affordable. Our temporary and contract rates make it very attractive to consider using a team of ESPRIT sales people, and our permanent placement fees are probably amongst the lowest in the industry. Our charges make it easy to ask us to handle large volume staffing requirements.
Our guarantee
All placements are guaranteed with a sliding scale refund to reduce the risk of hiring should things not work out. We’re confident though that this guarantee will seldom need to be used. Should anyone from ESPRIT prove to be unsuitable for whatever reason, we will change him or her within 24 hours, whenever possible, with someone better suited for the job.
